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Tell us what happened and we'll sort it out. Mention the form if it's about a specific application.
Fixes first
Four things that solve most problems.
Before writing in, these resolve the majority of what reaches us.
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An upload keeps failing
Almost always file size, not format. Try a smaller file before anything else.
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Your form shows as waiting
It is in the queue. You get an email the moment an expert picks it up.
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An expert asked for something
Check your applications page — the exact question is on the form itself.
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A payment did not go through
Nothing is charged until a form is approved. If in doubt, your payments page is the record.
